Quality Customer Service

I recently purchased the “multi-pass” of “the Daily Show” and “the Colbert Report” from the iTunes.

I love this idea. I get to watch two of the only shows on t.v. worth watching, for $20, instead of $45 a month

(I’m looking at you, Comcast.)

However yesterday the most recent episode of the Daily Show was borked.

At about 5 minutes in, the soundtrack gets all garbled. It recovers, but it’s 20-odd seconds out of synch with the video.

Oh well. 66¢ down the drain.

But, you know what. It’s worth an email to Apple support right? I mean the worst that will happen is they’ll ignore me, right?

It turns out that Apple is going to honor that 66¢:

Dear Michael,

Thank you for your recent purchase of The Daily Show with Jon Stewart.

We have discovered that the episode “The Daily Show with Jon Stewart 3/20/06″ contains an error. We are currently working on fixing this problem and will notify you once we have a resolution so that you may download the corrected episode.

We apologize that the episode cannot be properly viewed. We very much appreciate your business.

Sincerely,

The iTunes Music Store Team
http://www.apple.com/support/itunes/ww

That’s so cool.

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